How Tendwell works — start to finish
From the moment you miss a call to the booked appointment on your calendar — and everything Tendwell tracks for you in between. Here's the whole thing.
The heart of Tendwell: conversations that run themselves
The moment you miss a call, Tendwell texts the customer from your business number and carries on a real, helpful conversation — booking, answering questions, triaging emergencies, following up — all automatically. Here's what it handles:
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Bloom Med Spa
📅 A new booking
Tendwell asks what they want and when — and captures a ready-to-book lead, automatically.
Every teal message is sent automatically from your business number — you don't lift a finger. Tap the tabs to see more.
Click through the whole journey
From the missed call to a saved customer — tap each step.
Bloom Med Spa
Every missed call becomes a real conversation — automatically.
See it all together — the 60-second version
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Bloom Med Spa
Incoming call…
+1 (415) 555-0142
New missed call
+1 (415) 555-0142
Wants: listening…
When: listening…
A customer calls — they need an appointment now.
Prefer to read the details? Keep scrolling for the full step-by-step.
A customer calls — and you can't pick up
You're with a client, on a job, or it's after hours. The call goes unanswered. Today, that caller is gone: 85% never leave a voicemail — they just dial the next business on the list.
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Incoming call
Missed call
+1 (415) 555-0142
Tendwell texts them back in seconds
The instant you miss a call, Tendwell sends a friendly text in your business's voice (you choose the tone). The caller hears from you before they've even dialed a competitor.
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Bloom Med Spa
It finds out what they want — and when
Tendwell runs a short, natural conversation: what they're after and what time works. No app for them to download, no form — just a text thread. You get a ready-to-book lead instead of a missed call.
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Bloom Med Spa
Emergencies get flagged instantly
For trades especially, some calls can't wait. If a caller says something urgent — a burst pipe, no power, a bad reaction — Tendwell skips the questions, alerts you to call right now, and tells the caller to dial 911 if anyone's in danger.
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Urgent
You're alerted — and can reply from your phone
Every lead is texted straight to your cell. Want to answer the customer yourself? Just reply to that text — Tendwell relays it to them from your business number. No new app, no logging in.
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Your phone
Everything lands on your dashboard
This is where Tendwell proves its worth. Open the dashboard and see — at a glance — the money you've recovered, your whole lead pipeline, what's trending, and exactly who needs you next.
Revenue recovered
Leads this week
Total leads
Booked
Leads over time
Lead funnel
Needs your attention
Revenue recovered
The real dollars from booked leads, with your ROI vs the $59/mo.
Trends & funnel
Leads over time and your Missed → Captured → Contacted → Booked conversion.
Needs your attention
A prioritized worklist: urgent, failed texts, leads going cold, new to contact.
Full conversations
Every lead with their texts, status (New/Contacted/Booked), and one-tap text or call back.
Bookings tab
Every confirmed appointment in one place. Open any one to see the customer, what they want, when, the job address, and the full conversation — so you walk in prepared.
Clients tab — your memory
Every customer is saved automatically with their entire history, plus your private notes (allergies, preferences, past work). Never forget a regular — or what you did for them last time.
Quiet leads get followed up — automatically
If a caller goes quiet, Tendwell sends one friendly nudge a day later so the lead doesn't slip away. You can also text any customer 1-on-1 right from the dashboard.
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Bloom Med Spa
Already have online booking? It plugs right in
Use Square, Vagaro, Calendly or similar? Add your link and Tendwell texts it to callers so they can book themselves — instantly. No booking page? Just reply and book them by hand.
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Bloom Med Spa
Simple, fair, and compliant
14-day free trial
Add a card, no charge for 14 days, then $59/month. Cancel anytime from your dashboard.
Set up in minutes
We provision your text-back number and walk you through forwarding your calls.
Built-in compliance
Every text includes a one-tap opt-out and only ever replies to people who called you first.
Stop letting calls go to your competitors.
Try Tendwell free for 14 days — see the leads (and revenue) it recovers for you.